How did you find this site? How did you find this site?

Terms of Business

For Retailers

 Please refer to your orginal contract agreement.

For Direct Sales 

Agreement to Terms and Conditions

Welcome to the Primal Lifestyle website Terms and Conditions. These Terms and Conditions apply to the Primal Lifestyle web site located at www.primallifestyle.com and is operated by Primal Lifestyle Limited.

References to “we”, “us” and “Primal Lifestyle” are to Primal Lifestyle Ltd

Please read through them carefully before placing your order. By using this website and/or placing an order you agree to be bound by the Terms and Conditions set out below. Please also read our Privacy Policy Statement regarding personal information provided by you.

Primal Lifestyle Ltd reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms and Conditions at any time. It is your responsibility to ensure that you are satisfied with the amendments. Should you not be satisfied with the amendments, you must refrain from placing any further orders on, or from using the website in any way.

Primal Lifestyle Ltd makes no representations or warranties, implied or otherwise, that the site or any content, service or feature available on this Website are free from errors or omissions or that the service will be error-free or uninterrupted.

The website and its content are delivered on an “as-is” and “as-available” basis. All information provided on the site is subject to change without prior notice.

Primal Lifestyle Ltd cannot guarantee that any files or other data you download from the site will be free from viruses, contamination or destructive features.

Neither Primal Lifestyle Ltd nor any of its agents or representatives shall be liable for any damage, loss or liability of whatsoever nature arising from the use or inability to use this Website or the services or content provided from and through this Website. You are encouraged to contact us to report any possible malfunctions and errors.

Agreements of Sale
Placing a product in a shopping basket or adding it to a wishlist without completing the purchase cycle does not:

* constitute an agreement of sale; and/or
* constitute an order for such product.

and as such, Primal Lifestyle Ltd may remove such product from the shopping basket or wish list if stock becomes unavailable and you cannot hold Primal Lifestyle Ltd liable if such product is not available when the purchase cycle is completed at a later stage.

All sales will only be deemed complete / confirmed if and when:

* Goods have left the warehouse.

Termination of Sales & Cancellation of Orders
* By Primal Lifestyle Ltd: Primal Lifestyle Ltd reserves the right, for purposes of preventing suspected fraud, to refuse to accept or process payment on any order, and/or to cancel any sale concluded between you and Primal Lifestyle Ltd , in whole or in part, on notice to you. Primal Lifestyle Ltd shall only be liable to refund monies already paid by you, and accepts no other liability which may arise as a result of such refusal to process any order/sale.

* By You: Save for certain exceptions, and subject to certain charges, you are entitled to cancel any sale concluded on this Website within 5 days after date of receipt of the goods and to obtain a refund. You may also cancel a sale where delivery is delayed beyond the stipulated delivery timeframe (or where none is specified, beyond 30 days from the order date). Please read the Return Policy for further details in this regard.

Amounts payable by you


The price of each product is displayed with the product listing. In the event of a sale or special offer, the discounted price is displayed.

Delivery Costs and Import Duties

Customers in any other countries outside of the UK will be liable for their own import duties, should they apply, and as such prices on this website do not include these charges.

Value Added Tax

Value added tax at a rate of 20% is charged on goods bought in the United Kingdom. Product prices already include these taxes.

VAT is not payable on orders if both the billing and the shipping address are not in the above-mentioned countries.

Primal Lifestyle Ltd shall take all reasonable efforts to accurately indicate prices. However, should products be erroneously offered at incorrect amounts, we will not be obliged to sell products at such incorrect prices, but shall refund monies paid by you should you wish not to proceed with the purchase at the correct price.

Product Information
We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product on delivery.

All sizes and measurements are approximate; however we do make every effort to ensure they are as accurate as possible.

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been mis-published, including prices and promotions.

Prices are subject to change without notice. Prices are inclusive of VAT and delivery charges (where applicable).

Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and the item will be placed on back-order.

We continually update our online store. Some website promotions may only be available to customers in particular jurisdictions.

Purchase of Products
When you place an order on our website we shall email you an acknowledgement.

Once you have checked out and your order has been confirmed you will not be able to make any changes to your order so please make sure that everything is correct before submitting your order.

We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from one of the following:

* the product ordered being unavailable from stock;
* our inability to obtain authorisation of payment;
* the identification of an error within the product information, including price or promotion.

If there are any problems with your order we shall contact you. We reserve the right to reject any offer to purchase by you at any time.

We will take all reasonable care, in so far as it is within our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.

Pre-order products
Pre-order products (being products you can order in advance that are out of stock) will be handled separately, and will be dispatched when ready. If you have any pre-orders in your basket together with other products, the basket will be split into different orders.

Payment Methods
Your payment for any products ordered from Primal Lifestyle Ltd must be made to Primal Lifestyle Ltd bank account in any one of the following ways:

You can only pay via PayPal if you are a registered user thereof and your bank details are on record with PayPal.

By selecting payment by PayPal, you will be redirected to a secure PayPal webpage. PayPal will verify your identity and determine whether you are a registered PayPal user.

Please see www.paypal.com for information on PayPal payments.

You hereby acknowledge and agree that upon clicking on “pay by PayPal”, Primal Lifestyle Ltd will disclose to PayPal all the customer information Primal Lifestyle Ltd has on record for you as is necessary so as to enable PayPal to verify your identity and determine whether you are a registered PayPal user.

Credit card payments
Currently credit card payments are accepted and processed through SAGE Pay.

Primal Lifestyle Ltd makes every effort to ensure that the information supplied on the Website is accurate. Where delays and out of stock situations occur, every reasonable effort will be made to inform the Purchaser.

Goods can only be delivered to a physical address.

We are unable to change your delivery address once an order has been despatched.

Delivery periods are only regarded as having commenced upon payment confirmation being received by Primal Lifestyle.

We will endeavour to get your order to you as soon as possible.

Cancellation Rights

If for any reason you wish to cancel your order, please get in touch with us immediately as once goods have been dispatched the sale has been deemed complete.

Please note that although Primal Lifestyle Ltd endeavours to accurately describe and/or depict each product on the Website, some descriptions or photographs may be of a generic nature and not specific to the particular product you wish to buy. However, should you be dissatisfied with the product you receive for any reason, you are entitled to return the product to Primal Lifestyle Ltd in original condition and packaging for a full refund within 14 days of delivery.

Once the returned product is received a refund will be actioned within 5 working days.

Please make use of our free returns form

Electronic Communications
When you visit the Website or send e-mails to Primal Lifestyle Ltd, you consent to receiving communications from Primal Lifestyle Ltd electronically and agree that all agreements, notices, disclosures and other communications sent by Primal Lifestyle Ltd satisfy any legal requirements, including but not limited to the requirement that such communications should be “in writing”.

Copyright & other Intellectual Property Rights
Any and all copyright subsisting in the Website, including these T&C, vests in Primal Lifestyle Ltd and all rights not expressly granted are reserved.

You may only download, view and print content from this Website for private and non-commercial purposes. To obtain permissions for the commercial use of any content on this Website, please contact us for assistance.

All the content, trademarks and data on this Website, including but not limited to, software, databases, text, graphics, icons, hyperlinks, private information, designs and agreements, are the property of or licensed to Primal Lifestyle Ltd and as such are protected from infringement by local and international legislation and treaties.

Primal Lifestyle Ltd respects the intellectual property rights of others, and we ask that everyone using our internet sites and services do the same. Anyone who believes that their work has been reproduced in one of our internet sites or services in a way that constitutes copyright infringement may contact us.

We respect your privacy and will not disclose your personal information to third parties for marketing purposes.  If you are not satisfied with the level of privacy we provide or otherwise disagree with anything in this Privacy paragraph, then you are deemed to not agree to these T&C and you should not use the Website, because as stated above, your continued use of the website will constitute acceptance of the T&C, including the our Privacy Policy.

We do not store credit card details nor do we share customer details with any 3rd parties.

Any person that delivers or attempts to deliver any damaging code to this Website or attempts to gain unauthorised access to any page on this Website shall be prosecuted and civil damages shall be claimed in the event that Primal Lifestyle Ltd suffers any damage or loss.

You agree and warrant that your log-in name and password shall:

* be used for your personal use only; and
* not be disclosed to any third party.

You allow Primal Lifestyle Ltd to take all reasonable steps to ensure the integrity and security of the Website and back-office applications.

The primallifestyle.com website is operated by:

Primal Lifestyle
Unit 5 Glebelands Centre
Dorking Surrey RH4 3HW